F.A.Q.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major debit and credit cards. We also accept net-banking and popular wallets like PayTM. We use Instamojo to process payments. Cash on Delivery option is also available.

DO YOU PROVIDE GIFT BOXES OR CAN I INCLUDE NOTES WITH MY ORDER?

Yes, of course! All our socks come in a specially designed gift-box. You can customize it and get one from here. Add a customized gift message at checkout and we will hand write it with love and emojis and insert it into your package.

WHAT SIZE SHOULD I ORDER?

All our socks are free size.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Our processing takes 1-3 days. Shipping in India is 1-5 business days and 5-15 business days for all other countries.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship internationally using a tracked postal service. Depending on where you live, this usually takes 1-3 weeks to deliver. Duties may be applicable on receipt. The amount depends on the destination country and is decided by Customs authorities.

HOW DO I TRACK MY ORDER?

When your order is dispatched, you will receive an email with a tracking link upon dispatch of your order. Once our packages ship and you have a tracking number, they are no longer in our hands! Please contact the courier provider or your local post office with questions about your package or head to their tracking sites.

WHAT IS YOUR RETURN POLICY?

Not happy with your socks?
Return it to us within 30 days, and we’ll give you a full refund.
Please note that in order to be processed, returned items must be unworn and still have the tags attached. Please write to us with your order number before sending the socks back so that we can process the return.

WHAT IS YOUR WARRANTY POLICY?

We will replace any items that have been deemed defective, as opposed to wear and tear, within 30 days of purchase. If not ordered online through Bombay Socks, a receipt of purchase will be required to verify the purchase date.

I AM UNHAPPY WITH MY SOCKS OR A CERTAIN PART OF MY EXPERIENCE. WHAT CAN I DO?

Customer satisfaction is our utmost priority. Please write to us at info@bombaysocks.com with your issue and we will provide a tailor-made solution.